Help Center
Frequently Asked Questions
Find quick answers regarding sizing, shipping, payments, and returns.
How do I choose my correct clothing size?
Our clothing is cut to true-to-size standard US/EU specifications. For tops and hoodies, our silhouettes are slightly relaxed. If you prefer an oversized boxy streetwear look, we recommend sizing up one size. If you need exact chest or waist measurements, please email us at 3309917065@qq.com.
What are the shipping destinations, costs, and delivery times?
We ship worldwide! Orders over $50 qualify for free standard shipping. Standard domestic delivery typically takes 3 to 5 business days, while international tracked transit takes 7 to 12 business days depending on customs clearance.
How do I track my order status?
As soon as your package departs our fulfillment center, you will receive an automatic email containing your carrier tracking link. You can also contact us anytime at 3309917065@qq.com with your order number.
What payment methods are supported?
We accept Visa, MasterCard, American Express, Apple Pay, and PayPal. All prices and transactions are securely processed in US Dollars ($ USD).
What is your return & exchange policy?
We provide a 30-day return window from the delivery date for all unworn garments with original tags intact. Simply email 3309917065@qq.com to receive return shipping authorization.
How do I care for my FWTURIL garments?
For our heavyweight combed cotton tees and French terry fleece, we recommend machine washing in cold water with similar colors and tumble drying on low or hang drying to preserve fiber softness and color vibrancy.